General Information

• What areas do you service?
  We proudly serve Raleigh, NC, and the surrounding areas.

• What are your business hours?
  We are open Monday through Saturday from 9:00 AM to 5:00 PM. We are closed on Sundays.

• What kind of balloons do you use?
  We use top-quality, 100% biodegradable latex balloons to ensure your decor is both beautiful and environmentally friendly. We do not support or provide balloons for intentional outdoor releases to protect our local ecosystem.
   

Services & Customization

• What types of balloon decor do you offer?
  We specialize in a variety of custom designs, including:

  • Grab & Go options for quick pickup.

  • Balloon Garlands and Columns to accent stages or doorways.

  • Number Stacks (includes a foil number, starburst, and accents).

  • Balloon Marquees, Table Centerpieces, and our signature Bella Towers.

• Do you offer rentals?
  Yes! We have several rental items to enhance your display, such as Wood Arch or Square Panels, 6ft Metal Hoops, Shimmer Walls, LED Signs, Plush Teddy Bears, and Sturdy Wood Easels.
  Click Here For More Details!

• Do you offer delivery?
  Yes! We provide professional delivery and setup. Please note that a delivery fee is calculated per mile from our location to your venue.

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Installation & Setup

• How are the garlands installed?
  For professional setups, we use damage-free hooks (like Command hooks) or nylon line to secure the decor to existing structures. If your venue doesn't allow hooks on the walls, we recommend pairing your garland with one of our rental frames or hoops.

• How long does installation take?
  Setup time depends on the complexity of your design. Most standard garlands take 45 to 90 minutes to install on-site. We’ll coordinate with you or your venue to ensure we arrive with plenty of time before your event begins.

• Can I install a Grab & Go garland myself?
  Yes! Our Grab & Go garlands are designed for easy DIY installation. We provide the hanging materials and a quick "how-to" guide so you can hang it yourself and save on delivery fees.

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Choosing the Right Size

• How do I know what size garland I need for my space?
  The best way to choose is to measure the focal point you want to decorate.

  • 6-8 feet: Perfect for framing a standard doorway, a high chair for a first birthday, or as a "Grab & Go" topper for a small backdrop.

  • 10-12 feet: Ideal for a standard 6ft cake or dessert table. Note that our custom installations require a minimum of 10 feet.

  • 15+ feet: Best for large organic "L-shapes" on staircases, over double doors, or wrapping around large rental hoops and arches.

• What is the difference between "Standard" and "Premium" garlands?

  • Standard Garlands ($22/ft): These include all high-quality latex balloons in your choice of colors.

  • Premium Garlands ($25/ft): These elevate the look by adding chrome or specialty foil balloons for extra shine and texture.

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Booking & Payments

• How do I book an event?
  To secure your date and time slot, a 50% non-refundable retainer is required upon invoicing. Your booking is only confirmed once this payment is received. Please refer to our Terms and Conditions for more details.

• How do I get a price for my event?
  Since every event is unique, we provide personalized quotes. You can request yours directly through our Contact Page.

• How far in advance should I book?
  It is best to book as soon as you have secured your venue to ensure your date is available.

• When is my final payment due?
  The remaining 50% balance must be paid in full 7 days prior to your event date. Please refer to our Terms and Conditions for more details.

• Can I change my order after it's booked?
  Absolutely! Reach out and we’ll try our best to make it work. If your new plan adds extra length or materials, we’ll send over an updated invoice for the difference.

Policies & Safety

• What is your refund policy?
  All payments made are non-refundable. If you need to cancel, we may offer a credit for up to one year from the original date, depending on availability.

• What happens if the weather is bad?
  We want your event to be perfect! However, since balloons can be sensitive to heat, rain, or wind, we can't guarantee their lifespan outdoors. We strongly recommend having an indoor backup plan so your beautiful decor stays protected and looks its best no matter the weather.